This FAQ is an extended version of the one that can be found in the shop.

1. How should I care for the items I create with Incyanity yarn?

For best results (even with superwash yarn), hand wash in cold water and lay flat to dry. Never wring or scrub the yarn. Using a washing machine with your handcrafted items is not worth the risk after all the work you put into them!

Additionally, it’s best to use a neutral pH detergent such as Synthrapol or Dawn dish soap. Regular laundry detergent or other soaps might increase the pH of your water (making it alkaline). Alkaline conditions encourage dye to “strip out” (bleed) regardless of how well the color was set originally. Yikes! Note: This means that if you live in an area with naturally “hard” water like I do, you might see bleeding even if you use a neutral pH detergent! In that case, you may also have to use filtered or distilled water to wash with.

Be sure never to use hot or warm water when washing, as that can also encourage bleeding.

2. I live in/near Calgary, Alberta. Can I pick up my order to save on shipping?

Absolutely! Please contact me via Etsy Conversations before placing your order so I can help you with this.

3. I need more yarn than what you have in stock. Will you do a custom order?

Not at this time, sorry! I am a one-woman operation so have to manage my time carefully to be fair to all customers. However, if you are interested in a particular colorway please feel free to contact me via Etsy Conversations and I’ll let you know when I expect to restock it.

4. How consistent are the colors in Incyanity yarn?

I work hard to ensure each colorway is reproduced as faithfully as possible each time I dye. However, I do not have dye lots and hand dyed yarn always has some variation from one skein to the next. No two skeins will be exactly alike.

When using Incyanity yarn for larger projects, always alternate skeins every two or three rows to camouflage color differences between skeins.

I do my best to accurately represent colors in all photos. I do retouch product shots where necessary. However, different monitors will show color differently. Please take this into account while shopping.

5. I didn’t like what I received. Why don’t you accept returns or exchanges?

My hope is that you won’t ever want to return/exchange your yarn. I want you to love it!

If you are unhappy with your purchase, please let me know so I can improve going forward. Unfortunately, I can’t accept returns or exchanges on yarn because once it is out of my pet-free and smoke-free home I can’t guarantee the order will be returned in an as-new condition so that I can resell it.

6. Will you cake/wind my order for me?

As a one-woman operation, I’m not able to provide this service at this time, sorry!

Additionally, shipping one or more cakes creates a bulkier package than shipping hanks, which will result in you paying more for shipping! Nobody likes paying more for shipping!

7. Do you take all of the photos that your colorways are based on?

Yes! Photography is a hobby that I enjoy very much. Dyeing yarn based on photos I’ve taken is a great way for me to combine my interests, and also challenges me to get outside, travel, and find interesting color combinations in nature. I never use stock photographs or photos taken by other people.

8. Why don’t the yarn ties match the blend I bought?

The ties in Incyanity yarn are usually made from DK or worsted weight acrylic, regardless of the weight of the hank itself. There are two reasons I do this!

1. This is a great way to use up yarn left over from other projects. Waste not, want not!

2. If you prefer to cut (rather than painstakingly untie) ties out of hanks, I want you to be able to easily identify where it’s safe to use your scissors. I know I have nightmares about accidentally cutting a tie that isn’t actually a tie…!

9. Why did my yarn arrive in this funny-looking bag?

I put the yarn in a lightweight bag before putting it in the shipping bag. On the off-chance the shipping bag is torn (or opened by Customs) during transit, the yarn itself will still be wrapped up and hopefully protected from contamination. You never know what kind of sticky, gooey, leaky messes might be in the back of those delivery trucks! The inner bag can also be useful for yarnists who like to store their yarn that way to prevent moths or other critters getting at it.

But plastic is awful for the environment so wherever possible I try to reuse clean bags I already have from other sources, and encourage you to reuse them too! Reusing bags also helps (in a small way) to keep costs on packing materials down. When I don’t have anything suitable to reuse, I opt for compostable bags so you have the option to reuse it for kitchen scraps.

If you have a question that isn’t answered here, please feel free to ask!